Medical Receptionist and Administrative Assistant

• Base hourly rate from $32.85 per hour (as per enterprise agreement Level 3, Step 1) + plus 25% casual loading + 12% superannuation + access to salary packaging via Maxxia to maximise your take home pay (including venue hire, meals, entertainment and novated leasing).
  
• Be part of Australia's only university-owned academically integrated healthcare organisation where professional development, ongoing education and career progression are supported and encouraged
  
• Macquarie University, Wallumattagal Campus, North Ryde

Be the welcoming first point of contact for patients across our growing network of clinics

Are you an organised, warm and professional administrator who thrives in a fast-paced healthcare environment? Macquarie University Health is looking for a casual Medical Receptionist and Administrative Assistant to join our team, supporting the smooth day-to-day operations of our clinics across multiple locations.

This is a fantastic opportunity for someone who takes pride in delivering exceptional patient experiences while keeping the administrative engine running behind the scenes. You'll be part of an organisation that is redefining healthcare in Australia, one where clinical excellence, education and research come together to create better outcomes for patients and communities.

As a casual team member, you'll enjoy flexibility while contributing to a purpose-driven workplace that values every member of the team. With clinic locations at our Wallumattagal Campus in North Ryde as well as satellite clinics in Hunters Hill and Rouse Hill, no two days will be quite the same.


About the Role

In this role, you will be the first point of contact for patients, visitors and clinicians, ensuring a seamless and welcoming experience from arrival through to departure. Your responsibilities will include:

• Greeting and checking in patients in a professional and empathetic manner
• Managing appointment scheduling, cancellations and waitlists across multiple clinics
• Handling incoming calls, emails and general enquiries with accuracy and efficiency
• Processing patient registrations, referrals and updating medical records in clinic management systems
• Coordinating with clinical staff to ensure smooth patient flow throughout the day
• Managing billing, Medicare claims, private health fund processing and end-of-day reconciliation
• Maintaining a tidy, organised and welcoming reception and waiting area
• Performing general administrative duties including filing, scanning, correspondence and data entry
• Supporting the administrative needs of satellite clinics in Hunters Hill and Rouse Hill as required, including travelling between sites

Please note this role requires travel between our North Ryde campus and satellite clinic locations in Hunters Hill and Rouse Hill. A current driver's licence and access to a reliable vehicle are essential.

About Us

Macquarie University Health is a trailblazer in healthcare, education and research. Australia's first and only fully integrated academic health sciences centre brings together Macquarie University Hospital, Clinics and the Faculty of Medicine, Health and Human Sciences at Macquarie University. We are a collegiate environment committed to diversity, equity and inclusion, where every team member plays a vital role in delivering innovative, patient-centred care. Now celebrating our 15-year anniversary, we continue to push boundaries in how healthcare is delivered, taught and discovered.

About You

You are a friendly, detail-oriented and adaptable professional who genuinely enjoys helping people. You bring a calm and positive approach to busy environments and understand the importance of discretion and empathy when working with patients. You're comfortable working across multiple locations and are always ready to roll up your sleeves to support the team.

Selection Criteria

• Demonstrated experience in medical reception, healthcare administration or a similar front-desk role
• Proficiency in practice management software and general office technology (e.g., Microsoft Office Suite)
• Excellent interpersonal and communication skills with a strong patient-centred approach
• Exceptional organisational skills and the ability to manage competing priorities in a fast-paced environment
• High attention to detail, particularly in relation to billing, data entry and patient records
• Understanding of Medicare, private health fund billing processes and medical terminology is highly desirable
• Current driver's licence and access to a reliable vehicle to travel between clinic sites (North Ryde, Hunters Hill and Rouse Hill)

How to Apply

To be considered, please apply online with your CV and a cover letter outlining how your experience aligns with the selection criteria (above).

Applications Close: Sunday, 29th March 2026, 11:59pm

**We reserve the right to progress or not proceed with applications prior to the closing date, and to close the advertisement early if required**

**Please note this position is only open to Australian citizens, permanent residents and those currently residing in Australia with full working rights**

Why Join Us?

You'll play a key role in shaping the future of integrated healthcare in Australia. You'll join a supportive, collaborative team that is committed to delivering innovative, patient-centred care backed by world-class research and teaching.

At Macquarie University Health, we know working together leads to better health outcomes. This happens when clinicians, researchers, students and staff unite to improve lives through compassionate, coordinated, effective care that is centred around the patient. We are celebrating our 15-year anniversary.

As Australia's first fully integrated academic health precinct on a university campus, we translate research into faster diagnoses, better treatments and integrated, evidence-based recovery pathways. In this environment, our students receive unique, hands-on learning experiences. That's how we Heal. Learn. Discover. ™

We offer fantastic range of Employee Benefits including:

• Salary sacrifices options and excellent salary packaging benefits (including venue hire, meals, entertainment and novated leasing) so you have great potential to maximise your income working for us
• Post graduate study and ongoing education support through scholarship programs
• Macquarie University Childcare at a reduced staff rate
• Extensive Macquarie University facilities including sporting facilities, gym and pool

More information about our employee benefits can be found here.

Pre-Employment Checks

Macquarie University Health cultivates a workplace defined by safety, ethical conduct, and strong integrity. Prior to completion of an offer of employment, preferred candidates will be required to participate in a combination of pre-employment checks relevant to the role they have applied for.

Your employment is conditional upon the completion and maintenance of all role-required pre-employment or background checks in terms satisfactory to Macquarie University Health.

A Place Where You Belong

At Macquarie, we believe diversity makes us stronger, inclusion drives our success, and belonging inspires us to do our best work. We are proud to foster a community where different backgrounds, identities, and experiences are valued, and where our people are empowered to thrive through supportive leadership, shared responsibility, and a deep commitment to genuine care and respect for our community. Find out more about our vision for a truly inclusive workplace in our Diversity, Inclusion and Belonging Framework.

Learn More
Discover the unique career opportunities we can offer by visiting our Careers Page.